Services
Try it free for 7 days, then pick the plan that fits. Standard or Premium — both include our 15-minute response SLA.
Try NetrixIT risk-free for 7 days. Full access to Standard plan features — unlimited tickets, 15-minute SLA, no credit card required.
Unlimited L1/L2 remote IT support for up to 10 endpoints. 15-minute response SLA during US business hours.
Unlimited remote IT support with no endpoint limits. Priority response, network audits, and full endpoint management included.
Compare
| Feature | Free Trial | Standard | Premium |
|---|---|---|---|
| Remote access & screen sharing | Yes | Yes | Yes |
| Response time | 15-minute SLA | 15-minute SLA | Priority SLA |
| Endpoints covered | Up to 10 | Up to 10 | Unlimited |
| Password resets & account issues | Yes | Yes | Yes |
| VPN troubleshooting | Yes | Yes | Yes |
| Printer & email support | Yes | Yes | Yes |
| Software installation | Yes | Yes | Yes |
| Endpoint setup & configuration | — | — | Yes |
| Network documentation | — | — | Yes |
| Firewall review | — | — | Yes |
| Vulnerability assessment | — | — | Yes |
| Wi-Fi analysis | — | — | Yes |
| Monthly endpoint monitoring | — | Yes | Yes |
| Ongoing support | — | Yes | Yes |
FAQ
Hardware repairs, on-site visits, server infrastructure management, and after-hours emergency support are not included. If you need those, we can discuss an add-on package. The Standard plan covers everything your team needs day-to-day: password resets, software issues, VPN problems, email configuration, printer troubleshooting, and endpoint management for up to 10 endpoints.
Absolutely. Every plan starts with a free 7-day trial — no credit card required. If you like it, your subscription begins after the trial ends. You can also upgrade from Standard to Premium at any time.
We use industry-standard remote access tools depending on what's already in your environment. We can work with ConnectWise, AnyDesk, TeamViewer, or your preferred RMM tool. If you don't have one, we'll set up a secure, approved solution. All sessions are logged and require your team's consent before we connect.
When your team submits a ticket through our portal, we acknowledge it within 15 minutes during business hours (9 AM – 8 PM Eastern, Monday–Friday). That's a real response from a real technician — not an auto-reply. If we miss the SLA, you receive a 10% credit on your next invoice. No questions asked.
No. Both plans are month-to-month. You can cancel anytime with 30 days notice. We earn your business every month — we don't lock you in.
Standard covers up to 10 endpoints for $199/month — perfect for small teams. Premium covers unlimited endpoints for $299/month and includes network audits, priority response, and full endpoint management. Both plans include our 15-minute response SLA during business hours.