About NetrixIT
The IT Team You Wish
You Had In-House
We fix the problems that slow your team down — endpoint setups, VPN issues, password resets, network headaches. All remotely, all during your business hours, all with a 15-minute response guarantee.
Built on Real Experience
NetrixIT started from six years of hands-on IT support and network infrastructure work. Not reading scripts in a call center — actually solving problems. Building networks from scratch. Fixing firewall rules at 2 AM. Onboarding a new employee's machine before their first coffee.
We earned a reputation locally for speed and reliability. Now we're bringing that same standard to US businesses that need IT support but can't justify a full-time hire — or have one person drowning in tickets.
The idea is simple: you shouldn't need to hire, train, and pay a full-time IT person to get reliable support. You should be able to submit a ticket, get a response in 15 minutes, and move on with your day.
Why Remote Works
95%+ of IT Issues Don't Need Someone On-Site
Modern IT support happens through screen sharing, remote monitoring, and cloud management. Here's what that means for you.
Screen Sharing
We connect to your machine with your permission, see exactly what you see, and fix it while you watch.
Remote Monitoring
We track endpoint health, patch status, and security alerts proactively — before your team notices anything.
Cloud Management
AD, Entra ID, Intune, firewalls — all managed through web consoles. No physical access needed.
US Hours Coverage
We work 9 AM to 8 PM Eastern — your full business day. Not an overseas team on a different clock.
Our Values
What We Stand For
Speed
15-minute response time isn't a marketing line — it's a commitment. When your VPN goes down at 9:15 AM, you need someone responding at 9:16, not opening a ticket that sits in a queue.
Transparency
Flat pricing, no hidden fees, no upselling. You see the price before you sign. Every invoice matches what we agreed on. If something isn't covered, we tell you upfront — not after the fact.
Reliability
Consistency matters. Same quality every ticket, every day. We document your environment so we're not starting from scratch each time. Your institutional knowledge stays in our system, not in someone's head.